Privacy Policy
Privacy Policy — Settle and Soar
Last updated: 09/01/26
Settle and Soar (“we”, “our”, “us”) respects your right to privacy and is committed to safeguarding the privacy of our clients, website users, and other individuals we interact with.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as professional and ethical obligations applicable to psychology and occupational therapy services.
1. What Is Personal Information
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes sensitive information, such as health and medical information.
2. Collection of Personal Information
We may collect and store personal and sensitive information that is reasonably necessary to provide our services, including but not limited to:
Name, date of birth, address, phone number and email address
Health, medical, psychological or occupational therapy information
Referral information from GPs, psychiatrists or other professionals
NDIS, Medicare or other funding details
Billing, payment or credit card information
Feedback, correspondence and communications with us
Information provided when completing forms, surveys or questionnaires
Website usage information (see Website & Cookies below)
You may provide information to us directly, through our website, in person, by phone, email, telehealth, or through third parties involved in your care.
3. How We Collect Personal Information
We collect personal information in a variety of ways, including when you:
Engage with our services
Complete intake, consent or administrative forms
Communicate with us electronically or in person
Visit or interact with our website
Are referred by another professional or funding body
Where we receive personal information from third parties, we will protect it in accordance with this Privacy Policy.
4. Use of Personal Information
We may use your personal information to:
Provide psychology and occupational therapy services
Manage appointments, communications and service delivery
Process payments, invoices and rebates
Communicate with referrers or other professionals (with consent or as required)
Meet legal, ethical and regulatory obligations
Improve our services and better understand client needs
Provide information, updates or resources relevant to our services
We may contact you via phone, email, SMS or mail for service-related purposes.
5. Disclosure of Personal Information
We may disclose personal information to:
Our clinicians, administrative staff and contractors (where necessary)
Other health professionals involved in your care (with consent)
Insurers, professional advisers, or regulatory bodies
Service providers such as booking, billing or secure record systems
Law enforcement or government agencies where required by law
Personal information is disclosed only where reasonably necessary for service delivery, legal compliance, or safety.
We may also disclose information where necessary to:
Protect our legal rights or property
Protect the safety of clients, staff or others
We do not sell or rent personal information.
6. Overseas Disclosure
Some information may be stored or processed using secure systems located outside Australia (e.g. cloud-based practice management software).
Where overseas disclosure occurs, we take reasonable steps to ensure that overseas recipients comply with privacy protections equivalent to Australian standards.
By providing us with personal information, you consent to this type of disclosure.
7. Change of Control
If there is a change of control of our business, or a sale or transfer of business assets, we reserve the right to transfer personal information to the extent permitted by law. Any such disclosure will occur in good faith and, where required, subject to confidentiality arrangements.
8. Security of Personal Information
We are committed to ensuring your information is secure. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:
Secure electronic systems and password protection
Restricted staff access to personal information
Secure storage of clinical records
Transmission of information over the internet occurs at your own risk. While we take reasonable steps to safeguard information, we cannot guarantee absolute security.
9. Access to and Correction of Personal Information
You may request access to the personal information we hold about you and request corrections if information is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests should be made in writing to admin@settleandsoar.com. An administrative fee may apply in some circumstances.
We may refuse access where permitted under the Privacy Act.
10. Retention of Records
We retain health and clinical records for the minimum periods required by law and professional standards (generally at least 7 years for adults and longer for children).
11. Website, Cookies and Analytics
When you visit our website, we may collect information such as browser type, operating system, referring website, IP address and pages visited. This information is collected in an aggregated manner to help improve our website and services.
Cookies
We may use cookies to:
Improve website functionality
Analyse website traffic
Support relevant advertising through third-party services (e.g. Google Ads)
You can choose to disable cookies via your browser settings, though this may affect website functionality.
12. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
13. Complaints
If you have a complaint about how we handle your personal information, please contact us:
Settle and Soar
Email: admin@settleandsoar.com
Phone: 0428 0740796
Address: 45 Delawney St, Balcatta WA 6021
We take privacy complaints seriously and will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon publication on our website. We encourage you to review this policy periodically.
Contact Us
For questions about this Privacy Policy or our privacy practices, please contact us using the details above.